Terms and Conditions

Words used herein regardless of the number and gender specifically used, shall be deemed and construed to include any other number, singular or plural, and any other gender, masculine, feminine or neuter, as the context requires.

INTRODUCTION

To begin, we would like to thank you for the interest and confidence you have shown in Brytor (hereinafter referred to as “business” or “company”). Our mandate is to make every effort to ensure that you are satisfied with our services. Our experienced team will strive to work on all the details of your move so that it is successful and hassle free.

We will honour the contract with the representative assigned to your file, as well as the terms and conditions stipulated in this Agreement. We will assist you through all stages of your move and when confirmed, a logistics specialist will be assigned to your file.

1. AGREEMENT ON THE TERMS AND CONDITIONS GOVERNING YOUR CONTRACT

When you book with us, you expressly and unequivocally agree to all terms and conditions of this Agreement. These terms and conditions are subject to change without notice, from time to time in our sole discretion. The most current version will be available at the link automatically provided to you by email when booking and may be provided when contacting us directly if needed. It is your responsibility to review it for updates or changes. The last updated version of our terms and conditions will supersede any past versions.

By accessing, browsing, or completing your online booking, you agree to be legally bound by our terms and conditions. You also acknowledge that you have read and understood the scope of the terms and conditions of this Agreement, given their significance for the entire duration of the transportation of your goods and their storage, if applicable. You certify that you have had more than sufficient time to do so, have had the opportunity to obtain a legal counsel and have accepted to access this Agreement via a web link sent to the email address indicated to your file.

Furthermore, you agree that all the terms and conditions contained in this Agreement apply to all transactions. This Agreement supersedes any and all prior Agreements, negotiations, correspondence, undertakings, promises, covenants, arrangements, communications, representations, and warranties, whether oral or written, of any party to this Agreement. Please, read these terms and conditions carefully and feel free to send your questions in writing to our legal department via legal@imsmovingnetwork.com in case of misunderstanding or to receive general information. However, please note that our staff is not authorized to give legal advice or counsel about your rights in your particular case.

This Agreement is in the English and French language only and shall be governed and interpreted in accordance with the English and French language, regardless of any translations made for any purpose whatsoever.

If you do not wish to accept the terms and conditions in their entirety, you must not proceed with the electronic reservation, otherwise you may be legally bound, and you must contact the representative assigned to your file as soon as possible.

2. ABOUT Brytor

Brytor is the administrative and logistics division of the company. This division belongs to the same company. After completing your reservation, Brytor will take care of your contract and continue the work originally agreed.

All terms and conditions apply to both our company and Brytor and you agree that Brytor may perform the remainder of your booking by managing the logistics and administration of your contract.

3. APPLICATION OF THIS CONVENTION

The terms and conditions of this Agreement are applicable at all times to you and to any other person involved in your move (e.g. your family members, dependents, co-signer(s), etc.), and to any other person who represents you legally in your rights or is substituted in your rights. They are accessible anywhere, no matter where you are residing.

4. INTERNATIONAL MOVING AND MULTIMODAL TRANSPORTATION

The international moving field is very complex and requires close collaboration between several parties in different countries. It requires scheduling all steps in advance, with a strict coordination. It should be noted that the company and the customer may be subject to the terms and conditions of third parties and to various international laws and conventions. That being said, we will do everything in our power to meet your expectations.

The peak season in the international moving industry is usually between March 1st and October 31st, it is particularly busy between June 1st and August 31st. The intensity of these periods also applies across the various ports and terminals internationally and could have an effect on delays. Nevertheless, the peak season as defined in this Agreement should not be interpreted as a guarantee that periods outside of the peak season will be less occupied.

5. DEFINITIONS

You will find below the description of the terms applicable to your moving contract:

(a) “Difficult Access” includes, but is not limited to:

i. The written mention on the contract or quotation;

ii. A restricted or prohibited area where it is not possible or permitted to drop a container and / or park the vehicle used to transport your goods;

iii. A space where it is possible to drop a container and / or park the vehicle used to transport your belongings, but which is unsafe for the movers to perform their tasks;

iv. A space where you can drop a container or / and park the vehicle used to transport your belongings, but which is obstructed by obstacles preventing the movers from effectively performing their tasks;

v. An environment preventing the container or / and the vehicle used to transport your goods to pass to access the designated address;

vi. An environment requiring the services of a shuttle to access the designated address;

vii. An environment where the soil is composed of materials that prevent the movers from performing their tasks effectively (e.g. oil, sand, a narrow or muddy road, a wooded trail, etc.);

viii. An address located in an environment composed of narrow, difficult roads or with few indications (e.g. mountainous area, isolated area);

ix. An address that requires going up or down one or more floors and is either without a elevator, has an elevator that is not working or is dysfunctional, has an elevator that has not been reserved for movers to perform their tasks effectively or provided with an elevator that does not allow the descent or ascent of heavy or large objects;

x. An address with door, framing or any other openings and paths that prevent goods from passing correctly for the purposes of the move;

xi. An environment requiring the use of special equipment or requiring the passing of objects through the frame of a window to complete the move (e.g. the use of a forklift).

(b) “Easy Access” means a space where it is possible to legally deposit a container or / and park the vehicle used to transport your goods safely close to the designated address and according to the written mention on the contract or quotation;

(c) “Administration” and “Administrative Fees” include, but are not limited to, services rendered by the departments related to sales, accounting, collection, logistics, litigation and claims, human resources, legal affairs and protection coverage;

(d) “Quotation” and “Contract” mean a contractual Agreement based on estimates and therefore, containing prices subject to change. This Agreement is also commonly called a “quote” and can be freely negotiated by a customer;

(e) “Deposit” is a non-refundable fee necessary to reserve a moving date and to plan your move. This amount allows our staff, among other things, to communicate in advance with third parties, to obtain quotations, to reserve a container, to reserve a place in a warehouse, to reserve a vehicle for transport, to establish a first contact with an agent at destination, etc.;

(f) “Right of retention” and “retention” means the right to retain / keep your goods until full payment of the balance due. In general, a carrier has the right to retain the transported goods until the payment of freight, transport costs and, where appropriate, reasonable costs of storage;

(g) “Floor” means the space between two successive floors of a building. The actual number of floors is not necessarily related to the floor numbers or other common designation (e.g. ground floor);

(h) “Fragile” means any goods requiring special packing and movement necessary for its protection;

(i) “Groupage” is the default mode of transportation unless otherwise specified. For all details, go to section 13 entitled “Quotation / Contract”;

(j) “Logistics” means a set of methods and means related to the organization of the transport of your goods and includes handling, services related to all types of transport (by land, sea or air), packaging and sometimes supplies. Logistics includes the management of the transportation of your goods, their journey / routing, their storage and the use of third parties to fulfill the obligations of the contract;

(k) “Heavy” means any goods requiring the force of more than two movers to be able to be safely moved. This term also includes the written statements on the contract or quotation;

(l) “Origin” and “Destination” means the country of origin (where the goods are picked up) and the country of destination (where the goods are delivered);

(o) “Subcontractor” means a natural or legal person performing work for our company, Brytor, the destination agent or any other third parties. For example, it may be a warehouseman or a designated mover;

(p) “Third party” means any person or legal entity who has not directly contracted with you. These may include customs, government authorities, a shipping company, the destination agent, a subcontractor, the electrician or plumber required to mount or dismantle, etc. ;

(q) “Volume” includes the volume of your packaged goods and the unoccupied space in the container that cannot be filled, whether due to the special shape of one of your belongings or the arrangement of stacked boxes. For further information, consult section 13 entitled “Listing / Contract“.

6. THE MEANS OF COMMUNICATION CHOSEN: BY EMAIL

By reserving with us, you agree to keep a valid email address for all communication and to notify us as soon as possible in case of any change. You also agree that email is the primary means of communication for practical purposes and understand that this is the most effective way to get in touch with all the staff of the company and Brytor. They will also prefer to email you. You are, therefore, responsible for the effective management of your email account at all times and to inform us of any changes to reach you. Please note that it is possible for an email to be received in the spam or junk e-mail section; hence you will be held responsible for the consequences of your failure to respond. You also agree that certain email may be mandatory for administrative and legal purposes (e.g. change to the listing / contract, proof of payment, Agreement, notification of legal documents, etc.).

The sending of your shipment may require that you fulfill important documentation within a short delay due to the complexity of your move. Therefore, you are responsible to ensure that you have access to the Internet when needed and to plan for the use of a printer/scanner/fax/computer/phone. For instance, the authorities may require that you fill a form only available online. You may have to return it through an intern system that requires the creation of a private account, a user name, and a password.

You accept that any documents be drafted in the English and/or French language. You accept that all documents submitted to be in English and/or French language, except if required in another language following the laws of the origin/destination country. All documents for our internal review must be submitted in English and/or French language. If the original document is in another language, it must be translated with exactitude. Only the translated version in English and/or French of any documents submitted to our company will be reviewed, therefore you will be responsible to ensure the validity and exactitude of the translation.

7. YOUR CONSENT AND THE OBLIGATION TO INQUIRE

You warrant that you are authorized and entitled to perform this Agreement on your own behalf and on behalf of any person or entity involved. You acknowledge that you have read, fully understood and agreed to the terms set forth in this Agreement. You confirm that you have had the opportunity to consult legal counsel and any other advisor of your choice as to the content of this Agreement and you expressly and voluntarily agree to it.

8. YOUR RESPONSIBILITIES AND INVOLVEMENT

Since international relocation requires the use of different modes of transport, the involvement of third parties and compliance with applicable national and international laws, your cooperation throughout your move will be essential.

The Operations and Logistics Department is in charge of organizing the course of your move. You are hereby advised to promptly communicate in writing all information likely to have an impact on your move with the Logistics Manager assigned to your file. Any communication sent to anyone other than the Logistics Manager (or any other person in charge of your move or a specific aspect of it) may result in delays, in which case we will not be held responsible.

You are also responsible for checking the legality and compliance of the goods you wish to send overseas. If in doubt, you must notify the Logistics Manager, in writing, in advance. It is also essential to declare in advance to the Logistics Manager the particular use of any goods, such as professional use (ex: professional equipment, work equipment, business material, tools, equipment - non-exhaustive list). Any goods thus intended for professional use must be expressly authorized.

No food, hazardous or pharmaceutical products are allowed, unless otherwise indicated (eg: dentistry equipment, medical equipment - non-exhaustive list). Also, any dangerous, flammable, radioactive goods or of a harmful nature must not be presented by you for transportation or handling purposes without providing the company with all details concerning them in advance prior to the move. Goods which, in the opinion of the company or of the person who has the custody or possession of the goods, are or may become dangerous or constitute a danger may, at any place and at any time, be unloaded, destroyed and / or made harmless, without the responsibility of the company being engaged.

Federal and Maritime laws prohibit the shipment of the following, but not limited to: Explosive, Drugs, Dangerous Goods, Flammable Items, Cash, Highly Valuable Items that have Not Been Properly Reported, Gasoline, Propane, Liquid, Live Animals , Plants, Pornographic Materials, etc.

Vehicles transported internationally must be free of all debts or links belonging to a third party. They must also be clean, the batteries disconnected, the fuel tank must be less than a quarter, etc.

For safety reasons, the shipping line maintains a list of dangerous commodities that are restricted for transportation on their owned or operated vessels.

All the costs incurred by the non-respect of these rules will be of your responsibility, and you will be required to compensate the company for any damages suffered.

You will find below a non-exhaustive list of your obligations (if applicable):

• Read and understand the terms and conditions of your contract;
• Notify the service companies (electricity, cable, telephone, Internet, etc.) of your move;
• Remember the planned date of the move and prepare accordingly;
• Give a complete and accurate description of the locations of your home and destination addresses, check for the availability of parking spaces and access to your entrance;
• Declare in advance the peculiarities of the path leading to your address that may cause difficulties to our team. These may include finding the exact location or treacherous traveling (e.g. mountainous area, isolated area);
• Declare in advance the possession of heavy goods, fragile or special values, otherwise additional costs may be claimed. In case of refusal of payment, the damages that may be caused to these goods will be at your risk;
• Check the conditions of your assets before the move and ensure that they can cross borders and pass customs inspections to avoid any additional costs related to decontamination, cleaning or destruction;
• Make a reasonable estimate from the outset of the estimated volume (m³) occupied by the goods to be moved;
• Prepare your home and destination address, either by protecting walls, carpets, floors, furniture or other fixed and non-movable objects, and by providing for removal of door frames;
• Reserve the elevator of the building for a sufficient period of time in the event of unforeseen circumstances and declare the size and weight of the goods that cannot enter the elevator;
• Be in touch with our logistics manager at all times;
• Prepare a valued inventory of your goods in a clear and precise manner;
• Make the valuated inventory of your goods in advance before the date of your move;
• If you pack your goods yourself, they should be packaged as carefully as possible into strong boxes that can support enough weight with quality tape;
• Obtain all relevant and important information from the consulate of the country where you will be moving;
• Prepare household and electronic appliances for transportation: disconnection, installation of protective devices for transportation, etc.;
• Make sure that all items of your move listed on the inventory are picked up during the removal of your belongings;
• Respect the rules and conditions of transport of shipping companies or airlines in connection with the transport of personal belongings for an international move.

When cargo arrives at the final destination, you must:

• Inspect it - Count, weigh, tally and examine the cargo before accepting delivery. If it is a container shipment, record the seal number. If the seal is broken on arrival, note this on the receipt;
• Give an explicit receipt: If the cargo is damaged or short/incomplete, note exact details on the delivery receipt (POD: “Proof of Delivery”). Be specific: You must indicate the tag no., you must describe your items and the loss/damage. DO NOT write “subject to inspection” nor any other reservations without details. Keep a copy of the receipt - If this is not possible, make a memorandum of the manner in which the receipt was signed;
• At all times, any notes without specifications such as “subject to reservations, without prejudice, subject to ...” are invalid. The only reliable proof of damages resulting directly from the transport of your goods depends essentially on the notes left on the Proof of Delivery (POD) that must be signed and confirmed by you and the movers;
• Promptly notify our company within three (3) days of any loss or damage;
• Note that in the absence of protection, loss or damage to your goods will be at your risk. We will not be held responsible for any loss or damage. For more details, go visit sections 26 to 27.

9. MEANS, ROAD AND LOGISTICS

We are free to choose the means of performing the contract and we will chose the methods and means to transport your goods, unless otherwise specified or subject to the instructions provided by third parties, the customs or subject to the customs of the multimodal international transportation industry.

10. THIRD PARTIES AND SUBCONTRACTORS

We reserve the right to subcontract, in part or in full, the transportation and removal of your goods. Due to the nature and complexity of our domain, third parties may contact you directly by default due to their internal policies or obligations under national or international laws.

11. DECLARATION OF OWNERSHIP OF GOODS

By accepting our terms and conditions, you declare to be the legal owner of the goods declared and have the authority and full power to have them transported without restriction to the chosen destination. Should you be acting on behalf of another person, the company will require his or her written authorization as well as his or her legal identity and full contact information. You will be responsible for notifying us of any changes, so that we can contact you or contact the person you represent at all times.

12. CHANGES TO QUOTATION / CONTRACT

Any changes made by a customer must be made in writing in advance as soon as possible. Our company reserves the right to accept or refuse any changes made after booking. For example, if you decide to carry more goods than quoted / contracted or change your address, you must notify us promptly, in which case we reserve the right to accept or reject changes. We will do our best to try to accommodate you, but additional fees may apply.

All the present terms and conditions will always be in effect, even following the conclusion of Addendums or the adding of clauses. Any quotation and addendum must be read in accordance with the present terms and conditions and will not have the effect to invalid, subtract of reduce their extent. Any exemption of the present terms and conditions must be specifically and expressly indicated in writing in the quotation/addendum.

13. QUOTATION / CONTRACT

13.1. VALIDITY

The quotation / contract will be valid for a period of thirty (30) days, but may be subject to exceptions (e.g. in case of an act of god). Please note that the period which will elapse between the issue of the quotation/contract, the date of the move, the departure of your shipment from the country of origin and any other key date may have an impact on the prices and availability of services, in which case we cannot be held responsible.

After this period, the quotation / contract may fluctuate according to several factors such as the price of fuel, the tariff of shipping companies, exchange rates of currencies, the tariff of third parties, such as agents / movers, and others. This may result in changes in the planned services. If these costs increase, we reserve the right to increase the total price of the moving services.

Also, all prices may reflect the extent of administrative costs incurred. In order to remain competitive, we reserve the right to refuse any price equalization. Our prices are primarily based on anticipated costs and anticipated demand.

13.2. INDICATED PRICES

Prices indicated in the quotation / contract are based solely on estimates. These prices may be subject to change, for example depending on the additional volume (m3) and the addition of services or costs not provided in the quotation / contract.

In addition, the price may vary depending on a variety of unforeseeable factors including fuel cost, exchange rate, customs clearance fees, postage or terminal charges, overweight expenses for heavy items which were not initially noted on the quotation / contract (e.g. a piano), the costs incurred due to the difficult access to the original or destination address, the costs necessary for the employment of unexpected equipment but necessary for loading or unloading your goods(e.g. a crane), shuttle service charge, absence of elevator and other unforeseen factors not discussed during the booking.

As mentioned in the previous section, any change on the part of the customer must be made in writing as soon as possible, in which case we may accept or refuse such a change.

13.3. ACCURACY OF INFORMATION

All necessary efforts will be made to ensure that the information contained in the quote / contract is accurate to the best of our knowledge when issued. Every effort has been made to ensure that the rates presented in this quotation / contract are representative of the information provided to us. However, it remains essential to collaborate on an ongoing basis with our staff and to provide details about your expectations and the goods to be moved.

However, if the estimates that we have received with your participation are significantly disproportionate to the actual work required, we reserve the right to charge you accordingly and/or to not accept your reservation and cancel it at your expense. For example, a move that you consider to be 5 m3 in volume that ultimately requires moving a volume of 15 m3 is a disproportionate difference since it requires either the use of a larger truck, the rental of another container, employing more movers and preparing more equipment to pack your belongings.

13.4. TYPES OF SERVICES AVAILABLE

For most destinations, we can offer the following types of services: door to door, door to terminal / port, terminal to terminal / port and terminal to door. We suggest that you check if these types of services are available in the chosen destination country, as some destinations are not covered due to some difficulties and restrictions.

13.5. DATE OF THE MOVE

Although the date of the chosen move is generally respected, events outside the carrier's control may occur, whether in relation to the availability of containers, truckers, broken equipment or any other unforeseen circumstances requiring us to change the date of the move. For example, the movers could arrive two hours later than the scheduled time. In any case, we will advise you as soon as possible to agree on the best possible solution to accommodate you and choose another moving date.

13.6. MINIMUM VOLUME AND WEIGHT

The volume and weight stipulated in the quotation / contract constitutes the minimum threshold to be paid by the customer. In order to be prepared for the logistics required to transport the estimated volume of goods, we incur costs of logistics, operations, administration and human resources. As a result, if the actual volume of goods to be relocated turns out to be less than originally planned in the quote / contract, you will be charged for the volume that was estimated. However, if the actual volume is greater than the estimated volume, you will be charged additional fees. The same rules also apply in relation to the estimated weight.

If the chosen destination requires maritime transportation, only the shipping company is able to determine actual volume and actual weight. These measurements can be confirmed during the weighing taking place at the port / terminal.

If the chosen destination does not require maritime transportation, the actual volume and actual weight can be determined by weighing the shipment at a designated warehouse.

In any case, the volume or weight that exceeds the initial estimate automatically entails the use of additional services to fulfill the contract. The customer must pay the additional costs requested by the company, despite late notification due to the complexity of the transportation handled by several parties involved. Nevertheless, every effort will be made to notify the client as soon as possible.

13.7.1. GROUPAGE: NON-EXCLUSIVE CONTAINER TO TRANSPORT YOUR GOODS

Unless specified otherwise in the quotation / contract, the groupage mode will be applicable by default in order to help with resource conservancy and overall environmental heath.

Groupage allows us to choose the best itineraries during the trip and is one of the most ecological means in our industry. A groupage means that several Less than Container Load (LCL) shipments with different bills of lading, different owners, and sometimes different destinations, can be loaded into a single container. This is also known as a non-exclusive container.

That being said, the container containing your goods cannot leave the port until it is full as the costs voyage must be shared between owners. Groupage is useful in case the volume of your goods does not fill the entire available space of the container.

However, if you wish to rent the entire space of the container to transport your goods by exclusive container, you must notify your sales representative as soon as possible given the complexity required to schedule a new reservation and cancel the first with the shipping carrier. Additional fees will be required. We will do everything in our power to accommodate you, however it may not be possible to opt for an exclusive container if the goods are already on the boat or if you refuse to pay the extra charges.

13.7.2. GROUPAGE : NON-EXCLUSIVE VEHICLE TO TRANSPORT YOUR GOODS

Unless specified otherwise in the quotation / contract, a groupage will be applicable by default in order to help with resource conservancy and overall environmental heath.

Groupage allows us to choose the best itineraries during the trip and is one of the most ecological means in our industry. It means that the vehicle (e.g. truck) used to transport your goods to the final destination will not be able to leave the warehouse until it is filled with other loads. The operating costs of this vehicle will be divided among the various owners of the goods it will contain.

If you want to rent the entire vehicle space so that your belongings will be transported in an exclusive vehicle, you must notify your sales representative as soon as possible to be able to modify your contract. Additional fees will be required.

13.7.3. EXCLUSIVE CONTAINER: WARNING

The reservation of an exclusive container does not guarantee a faster shipment of goods overseas. This shipment depends, among other things, on the availability of the boats, the route planned by the shipping company and the degree of traffic at ports and terminals.

13.7.4. CONTAINER: IMPORTANT CONDITIONS

Each container has a maximum volume capacity. However, the maximum available space is rarely occupied in full, unless filled with sand, air or water. It is common practice that a container cannot be filled to its full capacity because of the irregularity of the boxes or their arrangement in the container to allow safe unloading at destination.

The reservation of a container is subject to space and equipment availability and subject to compliance with all applicable cargo weight restrictions. For instance, the quotes provided by a shipping line regarding freight may be valid for only 30 days unless specifically specified otherwise. As mentioned, these quotations are subject to space and equipment availability and subject to compliance with all applicable cargo weight restrictions. Despite the booking of a container, the availability must be confirmed another time by the shipping line.

In the case of a shipment going up to the port or terminal, if the customer neglects, refuses to receive his goods, does not give answers or does not pay all the outstanding balance due to his account, the consignment may be declared as “abandoned” without notice or delay and all the consequent costs will be charged to the customer.

The maritime company may at any time and without notice to the company or the customer (non-exhaustive list):

a) Use any means of carriage or storage whatsoever, including the utilization of railway, road vehicle or inland river services; and/or

b) Transfer the goods from one conveyance to another, including but not limited to transhipping or carrying on another Vessel or conveyance or by any other means of transport; and/or

c) Unpack and remove goods which have been packed into a container and forward them in a container or otherwise; and/or

d) Proceed by any route in its discretion (whether or not the nearest or most direct or customary or advertised route), at any speed, and proceed to or stay at any place or port whatsoever, once or more often and in any order; and/or

e) Load or unload the goods at any place or port (whether or not such port is named on the bill of lading as the Port of Loading or Port of Discharge) and store the goods temporarily at any place or port whatsoever, once or more often; and/or

f) Comply with any orders or recommendations given by any government or authority.

That being said, we cannot be held responsible for any delay beyond the estimated transit time of the goods mentioned in section 14, or any other date or estimated period of time.

13.8. DELIVERY OF GOODS AND EXEMPTION FROM LIABILITY FOR CHARGES AT DESTINATION

Any move, regardless of the services and modes of transportation chosen, requires the payment of all fees required to release the shipment. These costs are the responsibility of the customer. We cannot be held responsible for any charges related to customs or immigration services, including but not limited to customs duties, government taxes, customs duties and other charges, shipping and handling charges, inspection and any other charges required for the importation of goods. The delivery cannot be organized/pursued before completion of some important factors such as but not limited to customs clearance and haulage approved.

In general, the customer benefits from a delay varying between zero (0) and five (5) days (or any other delay according to the legislation regulating the customs) counted from the arrival of the shipment to recover the merchandise, the goods, the cargo or the effects and / or to pay any balance due to his account. Exceeding this period, storage costs required by the competent authorities will be accumulated and entirely under the responsibility of the customer.

If the customer neglects, refuses to recover the merchandise, the goods, the cargo or the effects, that he does not give answers or that he does not pay the entire balance due to his account within thirty (30) days of the arrival of the shipment (or any other delay according to the legislation regulating customs), or if the merchandise, the goods, the cargo or the effects may deteriorate, decompose, lose value or incur costs in excess of their value, the shipment may be sold, declared “abandoned”, destroyed or otherwise disposed of without notice or delay and all consequent costs will be charged to the customer. When the shipment is so arranged, the accrued fees, the unpaid fees, and any additional costs will be the customer’s responsibility, whether demurrage fees, handling, storage, the costs required for the destruction of goods and / or other.

If, by order of the authorities at any place, a shipment has to be opened for the goods to be inspected, we will not be liable for any loss or damage incurred as a result of such opening, unpacking, inspection and / or repacking. When the goods are destroyed in part or in full, additional costs to this action will be charged to the customer.

All inspection fees and any other fees required by the competent authorities and/or third parties may be divided between each customer in proportion to the volume of their goods transported. When these costs result from a fault and/or negligence made by one or more customers, these last may be held responsible and will assume all costs to pay and indemnity. In the absence of groupage, the inspection costs will be entirely assumed by you and / or your representatives. In all cases, inspection fees or any other charges at destination will not be paid by the company.

All charges at destination are excluded from your contract. You will be required to pay any fees from a competent authority at your destination, and you will be required to compensate the company for any damages suffered.

13.9. UNPLANNED OR ADDITIONAL SERVICE CHARGES

We reserve the right to charge you for the services of third parties not provided for in the contract that have been incurred and an additional amount representing 20% of the price of these services. These charges may arise from services rendered at origin and/or destination, or any other surplus services. These fees may also arise from other types of unplanned services and cover administrative costs, human resource costs already disbursed and the cancellation of third party services.

13.10. SERVICES EXCLUDED FROM YOUR CONTRACT

Storing your goods always incurs handling charges to get your goods in and out of the warehouse. Unless expressly stated in your contract, handling services are excluded and will be charged to you.

Any item of irregular size, large, heavy or fragile may be subject to additional charges, either because of the precariousness or difficulty of its movement and/or its loading in the container or the designated vehicle.

Except if mentioned in your contract, are also excluded the following, but not limited to:

• Protection coverage for marine / transit transportation;
• Decontamination, fumigation, cleaning and / or destruction of property in the event of inspection, infestation (e.g. pests, insects, rodents, prohibited or illegal materials) and / or decontamination;
• Payment of parking authority / permit expense where applicable;
• Provision of individual crates or cases for special / additional packing protection;
• Provision of van and additional staff for a shuttle service;
• Additional stair carry above the ground floor;
• Provision of additional staff for a long carry;
• Provision of special external hoisting equipment such as an outside elevator or ladder lift;
• Additional staff for handling heavy items such as a piano or safe;
• Provision of non-removal services by a third-party contractor, such as but not limited to handyman, electrical, plumbing, cleaning and specialist dismantling or reassembly services;
• Packing and stowing of goods within (i.e., inside) furniture items such as but not limited to cabinets, dressers, drawers etc.;
• Customs Authority or other official government body levy on export consignments;
• Warehouse handling into and out and provision of storage service at the company’s warehouse;
• Warehouse handling into and out and provision of storage service at the agent’s warehouse or any other warehouse and third parties;
• Destination Terminal Handling Charges (DTHC);
• The removal of a container from the chassis of a vehicle;
• The movement of a heavy object and / or of an irregular size (e.g. spa, piano, safe, stereo, large table, etc.);
• The special packing/crating of a fragile object (e.g. sculpture, candlestick, glassware, porcelain, etc.);
• The provision of additional crates or materials (e.g. foams, bubbles, blankets, wood, straps, boxes, etc.) for the protection of goods requiring special packaging;
• Specific / required packing services for the protection of heavy, irregular or fragile objects are excluded. Note that only regular packing services (applicable to normal articles – e.g. not heavy, irregular or fragile) may be provided at the entire risk of the customer;
• Information services on duties, taxes and/or levies payable. These services require accounting and professional expertise that takes your specific case into account;
• Immigration, refugee and citizenship services, including but not limited to visa applications and all other requests related to a person's status within a country. These services require the expertise and support of the employees of the concerned government. You are responsible for maintaining a valid status for the importation of your goods to the country of destination and we are unable to assist you in this matter.
• The placement of the container on the ground;
• The placement of the container back in the chassis of a vehicle;
• Any other move of the container not specifically and expressly mentioned in the quotation;
• Demurrage and/or container detention charges, and/or port/terminal and/or airport rent (storage) dues, Xray charges and any other destination charges mentioned but not limited to section 13.8.

All other services not expressly included in your contract are automatically excluded and you will be charged. To include a service in your contract, this service must be specifically mentioned and confirmed another time by the required third parties.

14. EXEMPTION OF LIABILITY FOR ESTIMATED TIMES DURING THE TRANSPORTATION OF YOUR GOODS

At any time, any dates or periods of time that you will be given to determine the arrival time of your goods at the final destination address are only estimates. Pickup, delivery, departure and arrival dates are always approximate and may be subject to change.

The expected transit time between the departure of the container overseas and its arrival at destination is at all times an estimate given by the shipping company. Therefore, we do not undertake that the goods shall arrive at the port of discharge or place of delivery at any particular time or to meet any particular market or use, and we shall not be liable for any direct, indirect or consequential loss, damage and/or any prejudice caused by delay.

That being said, we cannot be held responsible for any delay due to the complexity of all components and third parties involved in the logistics aspect for transporting your goods. Unfortunately we cannot guarantee the dates and deadlines, we can only estimate them. In fact, there may be congestion at the port / terminal, the shipping company may encounter unforeseen difficulties, customs may initiate random inspections under applicable national and international laws, etc.

We will not be held responsible for the cancellation/interruption of vacations you may have, for your absence at destination, for your unavailability, for your absence of representatives to act in your name, for your lack of preparation at destination given the absence of guaranteed dates or deadlines, and so on.

If we will, nevertheless, be considered liable by a court for loss or damage resulting from any delay, such liability shall not exceed two (2) times the freight.

15. PAYMENT POLICY

In general, you must make at least two mandatory payments before moving your goods.

The first payment represents an initial deposit during the online booking. These booking fees can be paid by credit card, bank transfer, Interac e-transfer, direct deposit, cash or check.

The second payment represents the estimated total amount of your contract. This payment must be made at the latest on the day of the loading/pickup of your goods. You can make the second payment by a certified check, bank draft, direct deposit, bank transfer, Interac transfer or cash only. Credit cards are not accepted unless specifically agreed with the sales representative assigned to your file.

The Full payment of any invoice is usually an essential condition for the delivery of your goods. In general, the carrier has the right to retain the transported goods until payment of freight, transportation costs and, where applicable, reasonable storage charges are settled. Additional fees that may apply, including the administration of your file, are the storage of your goods, the applicable interest for late payment and/or any other excluded services or events not planned for in your contract (they will be entirely for your own expense).

A final invoice will be issued as soon as all estimates can be overturned or confirmed and all the details of your move will be known. Other invoices may follow, for example, for all services excluded from the contract and for all destination charges specified in section 13.8. If there is an outstanding balance, you will immediately be asked to pay it upon the issuing date on the invoice (for example, the volume of goods (m3) may have been initially underestimated and the costs must be adjusted accordingly).

Since the quotation is only an estimate of the prices and services to be rendered, the total estimated cost may require adjustments. To illustrate this better, customs sometimes conduct random inspections. If goods contained in a container have not been honestly declared by one of the shippers, delays and/or penalty fees may incur. Similarly, illegal goods may be seized and destroyed by customs in accordance with applicable law. The abandonment and/or destruction of any shipment will engage extra costs at your charge. Indeed, the seizure of the shipment and its disposal require the work and involvement of the authorities and/or other third parties. Any amendment required to the BOL (Bill of Lading) and/or the SWB (Seaway bill) may incur extra fees at your charge. Other situations related to the logistics management of your move may incur unforeseen extra fees.

Please note that the reception of any payment made by a customer or a representative must be validated by our accounting department at all times. Payment options existing internationally may be subject to restrictions / limitations depending on the sending / receiving country. You are responsible to obtain all the information needed and to ensure the validity of any payment sent to the company.

All our bank details are indicated on each invoice, which the fastest method of payment is via an Interac e-transfer. Each payment made by the customer must be accompanied by a proof of payment showing the exact banking data of all parties as follows, but not limited to:

• Date of sending the funds;
• Date of creation of the proof of payment;
• Amount sent and currency;
• Banking and beneficiary details of the sender and receiver.

However, the proof of payment does not represent the confirmation of reception of the said payment by the company, meaning that the funds have to be received in our bank account. This can only be confirmed during business hours on non-holiday days based on the local time of the city of Miami, in the State of Florida in United States.

All payments must be done in the currency approved by our company. At our sole discretion, we will accept payments in Canadian Dollar ($, CAD), in Euro (€, EUR) and/or in United States Dollar ($, USD).

Any delay between the sending of the payment, by a customer, or one of its representatives, and the reception of this payment, by the company, cannot be held against us and may incur extra fees. Any delay caused by your physical absence, your absence of response, your late response, your poor filling of documents, your tardiness in the sending of the required documents, your late confirmation for services, your late preparation before the date of your move and so on cannot be held against us and may incur extra fees. . Therefore, when booking with us, you accept our payment policy.

We will not be held responsible for any delay in the sending of invoices by third parties. No compensation will be provided for prejudice that these delays may cause. For instance, the shipping line will await the reception of invoices provided by customs before submitting their invoices to our company. In this case, we may be able to invoice you only latter once the third party is in a position to invoice us.

When booking with us, you accept our payment policy.

16. INTEREST RATE: PENALTY IN CASE OF LATE PAYMENT

A monthly interest rate of 2% (equivalent to an annual rate of 24%) will apply to the entire balance remaining unpaid for 30 days or more from the issuing date of the invoice. Your late payment may result in other extra fees and other consequences for which we will not be held responsible.

17. CREDIT CARD POLICY

We accept credit cards, such as MasterCard and Visa, for the payment of the online deposit. If your payment is made using MasterCard and Visa, be advised that the name of Brytor will appear as the service seller on your account statement, not the name of our company (division). By paying by credit card to pay for your reservation / contract, you expressly agree to the terms and conditions of your moving contract. You also agree to pay the said deposit to formalize the reservation of your moving contract. As mentioned, the payment of the final invoice cannot be completed by credit card, unless otherwise agreed.

18. PROMOTIONAL OFFERS

On occasion, our company advertises promotional offers, which may be available outside of the major moving season. During the high season, these promotions may be refused, except in the case of a written Agreement to the contrary. In all cases, the promotions are subject to approval.

19. CANCELLATION POLICY

If we cannot honour a moving service for any reason, we will reimburse you for the total amount collected. This will only be possible if the Operations and Logistics Management Department reach this conclusion. The interpretation of a customer has no influence on the decision taken to make the refund. A customer's notice will not have the effect of triggering this refund procedure.

If you decide to cancel your quotation / contract, the deposit will not be refunded since it is a non-refundable fee necessary to reserve a moving date and to plan and organize the trajectory of your move. We reserve the right to keep all sums already paid by the client and to be paid in full, for any balance that is due. In fact, if services have been rendered, the costs incurred will be retained.

In addition, following your cancellation request, which must be sent in writing, a 20% charge, of the total amount of the contract, may be retained as a cancellation penalty, at the discretion of the company; the remaining amount will be refunded. The amount kept by the company covers, among other things, the administrative costs, the human resources costs already disbursed and the cancellation of the services of third parties.

A final invoice for the commission and service fees will be produced and the details of the amounts due or refunded will be communicated to you.

20. EXEMPTION AND LIMITATION OF LIABILITY FOR LAWS, FORMALITIES AND CUSTOMS APPLICABLE TO DESTINATION

For a successful move and to familiarize yourself with the formalities of importing your goods to the country of destination, you must rely on the different government authorities of that country, such as consulates and embassies. It is your responsibility to inform yourself before booking for an international move. Thus, we cannot be held responsible for not having advised you on the rules, the formalities and the applicable laws, nor for the possible consequences in the event of restriction, modification, taxation or cancellation of the services related to your move.

21. EXEMPTION FROM RESPONSIBILITY IN CASE OF AN ACT OF GOOD

Our company and its suppliers / subcontractors cannot assume liability for any loss, damage or injury of any nature, whether in whole or in part resulting from an act of God or any other force majeure, including but not limited to: a fire, a volcanic eruption, an environmental eruption, environmental pollution, environmental contamination, inclement weather, deterioration due to temperature, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrest, strikes or other labour disruptions, restraints of rulers or people, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, refusal or cancellation or suspension or delay of any government authority of any license, permit or authorization, damages to its facilities in United States, France or any other country, and any other factor unforeseen by our company that impacts negatively or hampers it ability to fulfill any of its contractual obligations.

All of these factors are beyond the control of our company and its suppliers / subcontractors, and do not constitute a failure to operate properly or to manage the customer's transportation.

In Addition, factors beyond the control of our company, its suppliers and subcontractors cannot be held against us and cannot constitute a breach of contract. In the event that any of these conditions apply, we shall be excused, discharged or released from contractual obligations to the extent that such obligations are limited or prevented, without liability of any kind.

22. INDEMNITY TO OUR COMPANY

When reserving with us, you agree to indemnify and not hold our company and its suppliers / subcontractors liable against actions (including legal fees), claims, losses, costs and damages that the latter may incur, sustain, charge or pay arising out of or in connection with your negligence or intentional act or offense or omission causing a disorder or damage, in relation to any incident alleged to have occurred during the moving process.

All the costs incurred by the non-respect of the present contract will be for your own responsibility in which you will be required to compensate the company and its suppliers / subcontractors for any damages suffered.

23. COLLECTION, USE AND TRANSFER OF DATA

When you book with us, the following information (non-exhaustive list) must be provided in order to offer you an efficient service:

• If applicable, the full and legal name of the person or legal entity responsible for paying for your move and all their contact information (e.g. an employer, a company, an organization, etc.);
• If applicable, the full legal name of the person or legal entity legally owning the goods to be moved and all its contact details;
• Your full legal name;
• Your email address;
• Your phone number at origin and destination;
• Your exact address at origin and destination;
• Your passport and any other document that is useful for the purpose of the quotation / contract;
• The estimated volume of all the goods to be transported;
• The detail and nature of the goods to be transported;
• The complete description of the places of origin and destination and any particularities related thereto (e.g. number of floors, elevator, parking, entrance dimensions, etc.);
• A detailed list of the goods to be transported and their real value;
• The desired protection coverage and services desired.

When booking with us, you certify that all the information provided is up to date and you agree to notify us of any changes as soon as possible.

The information collected may be transferred from your region, province, country, or other territorial division to and stored on computers located in a location where the data protection laws may differ from those of your current territory of residence.

By reserving with us and submitting this information, you consent to the transfer of your data for the purpose of the quotation / contract.

Our company, its affiliates, its suppliers and subcontractors may disclose your data in good faith if they believe that this is necessary to fulfill a legal obligation, protect and defend their rights or property, prevent possible wrongdoing or to investigate such acts in connection with quotation / contract and to protect against civil liability.

24. LAW APPLICABLE TO YOUR CONTRACT AND THE CHOICE OF COURT AGREEMENT

Your contract is managed by our head office located in the State of Florida, United States. It will be submitted and must be interpreted according to the laws of United States and the laws of the State of Florida.

Any legal action shall be debated in the State of Florida in United States. The courts of the district of Miami will be competent to settle all disputes.

25. INDIVISIBILITY

If any provision of this Agreement, or any part of it, is declared inapplicable, void or invalid by a court, the remaining provisions or parts will remain in full force and effect.

If a court decides that any provision of this Agreement is inapplicable, void or invalid, the provision in question shall be enforced to the fullest extent permitted by law and all other provisions shall remain in full force and effect.

If a court decides to invalidate a disclaimer, the parties to this Agreement expressly agree to treat these clauses as also intended to limit / reduce liability.

26.1. PROTECTION PLAN OF YOUR GOODS DURING THE INTERNATIONAL MOVE

All protections plans are subject to the terms and conditions of the contract & endorsements of the insurer, which you accept. You will receive a valued inventory form to list and declare the value of your goods.

At all times, the form or inventory list must contain the following information:

• First and last name (in printed form);
• Contract / file number (ex: AA9999999, 123456);
• Monetary value for each of the effects and / or vehicle(s) (“declared” value) (e.g.: Camera [...] - Declared value of USD $ 600.00);
• The Grand Total value of all of the effects and / or vehicle(s);
• Canadian currency applicable by default;
• Signature;
• Date of the signature.

If you omit to indicate the monetary value for each of the effects, then all of the goods will have an evenly distributed value. The same will apply for items grouped together under the same category. If the insured value is lower than the declared value, you will run the risk of being penalized with the insurer for having paid an insufficient protection charge in relation to the real value. Therefore, it must be remembered that the protection value, covered by the insurer, must be equivalent to the real value of your goods that you will declare on the inventory in order to be properly covered which should match the value per your declaration for Customs. You will have to return the inventory form/list before the departure of the truck, the vessel or the plane in order to be adequately covered.

The company is neither responsible for the declared value of the goods by the customer nor liable if the customer, for whatever reason, does not obtain compensation, in whole or in part, from the insurer under the coverage chosen (ex: even if the coverage cost requested by the insurer is different from the fees that are charged to the client by the company).

Subject to the terms and conditions of each protection, any high value item with an individual value of $2,000 USD or more must be specifically declared and valued at the time of shipment. Failure to do so may limit liability to a maximum of $2,000 USD. High Value Items are defined as, but not limited to, antiques, objects of art, valuable carpets, furs, china, photographic equipment, computers, stereos and other like goods. If applicable and depending on the protection plan, a maximum of 10% of the total value of fragile items (i.e. art, paintings, glass, etc) will be considered on the total declared value of the shipment. In other words, the indemnity cannot exceed 10% of the total value of all goods.

The declared value of the goods must correspond to the actual value of the goods (depreciation normally applicable).

Subject to the terms and conditions of each protection, the following cases, but not limited to, are excluded from coverage at all times: Electrical and Mechanical Derangement, Scratching, denting, chipping and marring, Rust, oxidation and discolouration, Humidity, Third Party liability, Loss or damage due to improper blocking, bracing, stowage of the insured cargo by the shipper, All exclusions from the Institute Cargo Clauses. Such damages are not entitled to the full replacement value of the item. At the sole discretion of the company, damages such as scratches may be compensated for a maximum of C$75.

The Total Loss protection should always be interpreted as the «total loss of entire consignment only». It covers the total loss or destruction of the entire shipment when one of the events covered is a result of the transit: total loss of ship/truck/plane, overturning of the vessel, sinking, fire, explosion, accidental loss of cargo overboard due to nature's elements (act of god). It does not cover partial loss or damages.

The Total Loss & Damage to furniture should always be interpreted as the «total loss of entire consignment only» and «damage to furniture». It covers the damages to furniture while in transit.

The All Risks protection covers the total loss or destruction of your shipment (in whole or in part), damages to furniture and the content of boxes that were professionally packed by our company while in transit and/or while it is being handled.

In all cases, the protection plans do not cover damages to items packed by the customer or any third party hired by the customer. The protection plans do not offer replacement value as new.

Delay in notification of loss or damage, the poor filling of documents or failure to protect subrogation rights may prejudice your ability to recover under the chosen protection, limit the amounts recoverable or result in the rejection of your claim.

If for any reason you do not benefit from a protection plan, you are responsible for contacting yourself an insurer who will insure your goods during their transport/storage. For example, if you refuse to have a protection plan due to the price or if the insurer refuses to cover you, you must take steps quickly to insure your property. If you want to cover events that are excluded from the chosen protection plan, you must quickly seek protection with another insurer who could meet your needs.

For details regarding the protection plans offered, please contact one of our representatives. In the absence of protection, loss or damage to your goods will be at your risk and entirely at your expense.

26.2. PROTECTION PLAN APPLICABLE TO PERSONAL EFFECTS DURING THE INTERNATIONAL MOVE

Hereinafter are exclusions applicable to the transportation of personal effects in the following cases (non-exhaustive list):

• Damages done to goods that you have packed yourself are not covered; this includes but is not limited to: breakages, scratches, dents, chips, soil, tears, or any other damages;
• Loss or damage cause by:
• Deterioration due to wear or use of goods moved;
• Hidden defects or damages due to the inherent nature of the goods: mold, vermin, rodents, insects, etc;
• Change in atmosphere such as changes in temperature during transport or storage of goods, humidity, etc;
• Acts of God such as earthquakes;
• Acts of war, terrorism, nuclear explosion;
• Losses or depreciation caused by a repair that would decrease the value of the article;
• Radiation or radioactive contamination.
• Loss or damage of an item that was part of a set (together), the insurer will only pay this item and will not be held responsible to pay or replace the entire set;
• Loss or damage of an electronic/electrical appliance unless there’s clear evidence of physical damage to the machine caused during transportation. The insurer will not pay for an equipment malfunction;
• The insurer or the protection does not cover personal damages in the case of a delay in the delivery of your goods;
• In addition to all that has been said in the exclusions, the following are also part of the coverage exclusions for loss or damage; Food, plants, dangerous goods, jewellery, live animals, precious metals, works of art, securities or bank value or other marketable securities, gold, cash, stamps, collection, valuable paintings, documents.

26.3. PROTECTION APPLICABLE TO VEHICLES DURING THE INTERNATIONAL MOVE

At all times, we waive any liability for any goods placed inside a vehicle. They are not covered by the insurer or by us in the event of loss or damage. Also, any loss or damage to the vehicle or the goods caused by the goods inside your vehicle is not covered.

You are also responsible for declaring in advance by writing the possession of any antique or collection vehicle that you wish to move. If in doubt, you must seek the advice of an expert. If your vehicle is not covered with a protection specifically designed for antique or collection vehicles, we will not be liable for any loss or damage. If you do not declare in writing and unequivocally the possession of an antique or collectible vehicle, we will not be liable for any loss or damage.

if we cannot insure your antique/collectible vehicle or any other vehicle, we will not be liable for damage or loss to your vehicle. You will be responsible for contacting an insurer yourself to ensure the protection of your vehicle.

Hereinafter are exclusions applicable to the transportation of vehicle(s) in the following cases (non-exhaustive list):

• The content placed in the vehicle is not covered;
• Scuff marks, rust, oxidation, superficial scratches, discoloration is not covered;
• Mechanical conditions of the vehicle, decrease of the air in the tires;
• Loss or damage caused by:
• Deterioration due to the vehicle wear;
• Hidden defects;
• Atmospheric changes affecting the components of the vehicle;
• Acts of God such as earthquakes and more;
• Acts of war, terrorism, nuclear explosion;
• A repair that would decrease because of the value of the vehicle. Also, the depreciation of the vehicle due to a repair is not covered;
• Radiation or radioactive contamination;
• Loss or damage of an article that is part of the vehicle (the insurer will only pay for this article and will not be held responsible to pay or replace the entire vehicle);
• Loss or damage of an electronic / electrical appliance unless there’s clear evidence of physical damage to the vehicle caused during transport. The insurer will not pay for an equipment malfunction;
• The insurer or the protection does not cover personal damages in the case of a delay in the delivery of your vehicle;
• The insurer will not cover beyond more than 48 hours at the unloading dock. The customer must retrieve his / her vehicle quickly on arrival;
• Absolutely excludes the responsibility of any third party involved;
• The insurer will not cover normal use of the vehicle other than the loading or unloading at origin and destination. This is not an assurance for driving temporarily.

27. MAXIMUM RESPONSIBILITY FOR LOSS OR DAMAGE TO GOODS

When booking with us, you expressly agree that the maximum amount that may be awarded for any loss or damage to goods, whether as a result of negligence or not, shall be calculated on the following basis:

(a) the value of the goods at the place and time of shipment with the applicable depreciation; or

(b) when a value lower than that referred to in paragraph (a) is entered on the Valued List, this lower value shall be the maximum amount.

The amount of any loss or damage calculated in accordance with the provisions of the above paragraphs must not exceed $0.60/lb, depending on the total weight of the shipment.

The maximum liability is applicable during the transportation of your goods and during their storage. At all times, we will not be held responsible for the events excluded by the Institute Cargo Clauses as well as exclusions mentioned in the laws and regulations governing the international multimodal transport industry.

Any claim for loss or damage to the goods must be submitted to within three (3) days of delivery when these have not been recorded in the delivery report (“rapport de livraison”). Where the recordings have been made in writing on the delivery report, the loss or damage must be notified within five (5) days of delivery.

All claims must be accompanied by the following information/documents (if applicable):

• File number;
• Completed claim form;
• Protection confirmation;
• Valorized inventory list;
• Delivery report;
• Clear pictures of the damage(s);
• Clear pictures showing the damaged item entirely;
• Invoices/receipts (if possible) proving the value of lost or damaged goods.

In the absence of one of the listed documents or in the presence of a late sending, the processing of the claim may be delayed.

At our sole discretion, Canadian currency will be prioritized in the event of a claim to assess loss / damage and the market value of the goods will be assessed according to the Canadian market.

Note that we exclude ourselves from any liability for any event excluded by the insurer and mentioned in sections 26.1 to 26.3.

28. PACKING OR / AND UNPACKING OF GOODS EXCLUDED FROM YOUR CONTRACT

You can save money by packing or unpacking your goods yourself. Nevertheless, be aware that you will be held responsible for any damage to goods that you have packed by yourself or anyone else you choose. Similarly, you may be liable for damage to goods when the unpacking is not done by our professional team. It is therefore, recommended to use quality equipment that can withstand the rigor required for an international move.

29. THE SEIZURE AND SALE OF YOUR GOODS

If you cannot be found or refuse or neglect to take delivery of the goods or where, for any other reason, we cannot deliver the goods through no fault of our own, a notice will be sent to you in order to try to receive your instructions as to disposal of your goods. In an emergency, however, we may dispose of perishable goods without notice. If we receive no instructions between 15 and 30 days, we may start the process of seizing and selling your goods and may take any of the following actions:

• Have your shipment destroyed at your expenses; and/or
• Return your shipment to you at your expenses; and/or
• Return your shipment to United States at your own expenses which will then the cargo will be “abandoned”; and/or
• Inform the agent at destination or customs to declare your shipment abandoned; and/or
• Dispose of your goods; and/or
• Any other measures that we see fit.

Without prejudice to our rights, if your goods have been entrusted for safekeeping, and are not claimed within 90 days from completion of the work or the agreed time, it is considered to be forgotten and we may dispose of your goods after 90 days of this notification by auction sale, or by Agreement. We may also give a thing that cannot be sold to a charitable institution or, if that is not possible, dispose of it as we see fit.

30. DECONTAMINATION AND CLEANING OF THE GOODS

In case of infestation or contamination of your goods during transportation or storage, whether by pests, insects or other materials, you will be held responsible for the costs incurred for their decontamination, cleaning and/or destruction (if appplicable) and all other costs that may be required by third parties. Given the specific customs requirements of each country, the methods used will be imposed. We will not be liable for damage to goods caused during these processes. If customs or any other regulatory authority requires the destruction of your goods because of its condition, we will not be liable for such loss.

It is therefore, important to ensure that your goods are free of pests or other prohibited materials when going through customs. For example, a car with dirt or garbage inside could be subject to decontamination and cleaning. It could also be held in port, which could result in additional costs. You are responsible for ensuring that your assets are ready to cross borders before you even begin the move.

31. THE CHOICE OF AN AGENT AT DESTINATION

If you wish to hire your own agent at destination, we strongly recommend that you hire a certified agent recognized by the shipping company or by the country's government at destination. When you choose to do business with your own agent at destination, you accept the risks involved and you release us from any liability to that effect. You hereby understand that we will not be in communication with your agent. You will be responsible to require from your agent all information needed to ensure the smooth process of your shipment.

32. THE DAMAGES TO YOUR RESIDENCE

In case of damages to your property (i.e. wall, floor, door, windows, and so on), we will not be held responsible for any loss or damage that is not declared to our crew and signed within a reasonable delay.

You agree to take full responsibility for any and all damage caused by the placement or removal of the items that cannot be placed or removed without possible damage to the item, the property and/or the surroundings.

Also, when instructed by you to try and force any item into a situation where damage could occur, our staff will try to accommodate your requirements, but we will not be liable for any damage that may occur.

When booking with us, you allow our team of movers to take all reasonable measures to complete their work and you understand that for health and safety reasons, they cannot remove their shoes or renounce to use necessary equipment for transportation.

When loading or unloading your goods at your residence (i.e. home, apartment), we will not be liable for any dirt left. If the dimension or weight of your goods is subject to damage your residence during the move, we must be notified in advance. We strongly suggest that you measure your doorways and hallways in advance to ensure they are wide enough for large objects to pass through. As mentioned in section 8, you may prepare your residences (origin/destination), either by protecting walls, carpets, floors, furniture or other fixed and non-movable objects and by providing for removal of door frames.

CONCLUSION

Finally, we hope to have enlightened you as to the terms and conditions applicable to your contract. They are standard to those of our competitors in the international moving industry and are intended to inform you with transparency. You can rest assured of our desire to provide you with satisfactory service throughout the entire process of your move. We sincerely thank you for your trust.

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